![My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them. My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.](https://preview.redd.it/ux0fbctndkg81.jpg?auto=webp&s=a1e93a724f37e8cad74ad322634cb703baff435c)
My Logitech mouse started having problems, so I contacted customer support. They requested video proof, the ticket number, and the serial number on the tag in a video, which I gave them.
![created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG](https://external-preview.redd.it/D5_JeKIMIbEJaAM8_YPnhVIvyFW79Qcb3P9lW097_QE.png?auto=webp&s=62c8a2d82037934740cccc240f6526bf3e384c96)
created a support ticket 2 months ago, got an automated response and not a single human seemed to have layed eyes on it since. is that considered normal at logitech? : r/LogitechG
![Logitech G on Twitter: "@mukherjee_96 Hi! I am so sorry to hear that you are experiencing this issue! Please open a case with our customer support team at https://t.co/dbSEFtAOtL, they'll be able Logitech G on Twitter: "@mukherjee_96 Hi! I am so sorry to hear that you are experiencing this issue! Please open a case with our customer support team at https://t.co/dbSEFtAOtL, they'll be able](https://pbs.twimg.com/media/Ee0qIYzXYAExMQX.png)
Logitech G on Twitter: "@mukherjee_96 Hi! I am so sorry to hear that you are experiencing this issue! Please open a case with our customer support team at https://t.co/dbSEFtAOtL, they'll be able
![Logitech MX Keys keyboard rattle with serial and ticket numbers, as requested by Logitech Support. - YouTube Logitech MX Keys keyboard rattle with serial and ticket numbers, as requested by Logitech Support. - YouTube](https://i.ytimg.com/vi/IBoLoh3QN8A/sddefault.jpg)
Logitech MX Keys keyboard rattle with serial and ticket numbers, as requested by Logitech Support. - YouTube
![My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG My "secure" conversation with Logitech Support somehow ended up in another customer's inbox : r/LogitechG](https://external-preview.redd.it/j-TJFdhNGSMcePMfi4ERx80Iao-I5WhNsaKjtGkaXm8.jpg?auto=webp&s=8af676b74de719c8f1c5bdb749ccfe15e80a7fff)